FAQ’s

No, we are an independent organization that assists job candidates with the hiring process for the US Postal Service.

No. You are guaranteed a refund in full if
1. You fail all four virtual assessments given for entry-level positions or
2. You are not offered a job within 30 days after the interview process.

Jobs are posted each day at the USPS site. As you will see, jobs are available all over the country. Typically, at any given time, there are about 1,000 job openings available throughout the United States.

Jobs come and go frequently all over the country. Be sure to apply for any job so that you can go ahead and take and pass the assessment. Once you do, you will find out about jobs that may not be posted to the public. Plus, more jobs will be posted by the time you do

No. Jobs become available as needs dictate by the USPS. Typically, jobs become available near just about anyone within a few weeks because postal workers are needed all over to deliver packages to all homes in America.

Most entry level positions allow for all types of schedules, and this is typically reviewed during the interview process.

No experience is required.

Yes. When you apply, you will be required to provide your Social Security Number, or Green Card number.

No. You do not need a High School Diploma or GED, unless you are under the age of 18.

Yes. The USPS requires that you be able to speak and read in English.

You must be at least 16 to work for the Post Office, but there is no age cap.

It depends on the felony and how long ago you were convicted.

Yes, the Post Office requires correctable 20/40 vision in the best eye & min 20/100 in the other eye.

Although the U.S. Postal Service reserves the right to request a physical examination, generally one is not required. You may be asked to demonstrate your ability to lift items with the same weight as packages or satchels necessary for your particular position.

The weight of packages, bundles and mail carts will vary according to position. The average weight of shoulder satchels is 35 lbs. The average weight of containers used to load and unload mail is 70 lbs. A Mail Handler may be required to push rolling containers weighing up to 1,500 lbs.

This will vary with position. Most positions with the U.S. Postal Service require wearing an approved uniform and others require the adherence to a particular dress code.

Overtime is not intended to be part of your regular schedule however may be required depending on the volume of mail processed at your location as well as procedural changes implemented by the Postmaster.

Yes. Paid vacation and leave programs are offered to career employees. They increase in length as your number of years of service increase.

This will vary depending on your position. For qualifying positions, benefits will be offered after the 90 day probationary period.

A similar program is extended to career employees. The U.S. Postal Service offers a Thrift Savings Plan (TSP) which is a retirement savings and investment plan for Federal employees. The TSP´s purpose is to provide retirement income and the same type of savings and tax benefits that many private corporations offer under a 401K Plan.

Employees qualifying for medical benefits may opt for a family plan which provides health insurance for members of the plan for a designated monthly premium

Yes. Most employees receive regular salary increases and, when applicable, overtime pay, night shift differential, and Sunday premium pay.

Yes. There are opportunities to move from one employment status to another as well as from one position to another.

Yes. The Flexible Spending Account (FSA) Programs extended to career employees after one year of service. Tax-free FSA contributions can be used to cover most out-of-pocket health care and dependent care (day care) expenses.

Yes, veterans can receive 5 to 10 additional points on their exam score, depending on the status of the discharge.

There is a specific online assessment for each of the entry level job categories for a total of four assessments (Mail Carrier, Mail Handler, Mail Processing Clerk, Customer Service Clerk). Each evaluates how you would handle specific work situations, background and work experience, preferred style and approach to work, checking data for errors, and managing a cash register.

Once you apply to an entry level position, you will immediately receive the assessment and instructions via email. The assessment must be completed within three days of receipt

Yes. The assessments are taken online on any computer, laptop or smart device.

Your assessment rating will be posted in your candidate profile (also known as eCareer profile) within an hour of completing it. Many times, the rating is immediately posted.

No. In the past, the Post Office provided study material for Postal Battery Exam 473. In Spring 2019, that exam became obsolete and was replaced by the online assessment. The Post Office does not provide any study materials for the assessment for free or for a fee.

This varies depending on the number of applicants applying for the position and the availability of the person doing the interviewing. Typically, candidates receive an invitation to an interview in 1- days after submitting the application, although it is possible it may take up to a week.

Simply refer to your Resource Page which includes everything you need to follow the process in 10 easy steps. That includes the complete application process as well as taking your online assessment.

The online assessment is triggered by the application. Simply follow Steps 5 and 6 on your Resource Page which will walk you through properly submitting your application. Once you do that, the invitation to take the assessment will be sent to you via email.

To clarify, you did not pay for the exam or to apply. There is no fee to do either of those. You registered for an assistance program which helps you through the postal hiring process by using resources not provided by USPS. Your registration includes step by step instructions on how to search and apply for jobs, tips and techniques on how to pass one of the online assessments, guidance on how to perform well in the interview, and online support via phone and chat for any questions you may have. Your registration also comes with a 100% Guarantee. You will receive a full refund if you use the program and do not pass one of the online assessments, or are not offered the job within 30 days of your interview.”

Simply click on this link to reset your password https://wp1-ext.usps.gov/sap/bc/webdynpro/sap/hrrcf_a_pw_via_email_extern#. You will need your username and the email address you used to create your eCareer profile. You may also get to this reset option by going to the Login page of the USPS website and clicking on Forgot Password.

To submit an application, simply login to your candidate profile (also known as eCareer profile) and click on the Job Opportunities tab. Then you will search for jobs by selecting your state and then clicking on the start button. Next you will choose a position of interest and review the job details to determine if you meet any extra requirements. Once you decide on a position, click the Apply button

You may check the status of your application by logging into your candidate profile (also knowns as eCareer profile). Simply click on the Job Opportunities tab and then click on the My Applications tab. There, you will be able to view the application status. You may also refer to the email you received which confirmed receipt of your application. If available, that is where contact information is provided for the Hiring Manager for that particular position.”

We are so confident in our ability to help you get hired that we offer a 100% Guarantee. You will be provided a full refund if you fail all four virtual assessments given for entry level jobs, or if you are not offered the job within 30 days of the interview.

Typically this means one of three things has happened. There may be an error in your candidate profile or application, the position had already reached the maximum allowable capacity for assessment invitations, or the position was not one of the four entry level positions that trigger the assessment invitation. Contact Support via phone or chat for further direction.

On average, there are between 10 and 20 people that apply for each job.

Yes. Once you have applied for a job and pass one of the four online assessments, you are entered into a pool of applicants in the Postal Service’s registry and will be considered for not only the job you have applied for, but for as many additional jobs you choose to apply for thereafter.

Typically, the top three performers on the assessment are invited to the interview where one will be offered the job.

As of December 2010, no U.S. Postal Service specific tests are required for your personal vehicle. The applicant must maintain a current inspection and/or pass emissions tests according to individual state and county regulations. The applicant will need to provide documentation that all local requirements have been met and are current.

Yes. Generally interviews are conducted by the Postmaster in his office which is located inside the Post Office. There may be instances when the Postmaster will call in a manager or supervisor into the interview to get their feedback on you as a potential employee. These times are rare.

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The USPS is hiring over 1,000 new employees each week all over the country to keep up with demand for
home delivery of packages due to increases in online shopping.

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US Job Services is an independent organization, not affiliated with the USPS, which provides highly
effective career preparation resources and services for entry level job candidates for the US Postal Service.

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